Learn what gets lost between shifts.
A handover can look different to the person leaving and the person taking over. Explore where context gets lost and what crews need at the start of the next shift.
Ask both sides of the handover
Select one process and ask outgoing and incoming crews for the most recent handover they remember well. Use a consistent question to make their examples comparable.
Separate an incident from a pattern
Look at the circumstances in which the same gap appears. Check what was actually available to the next crew and whether they could use it.
Review findings with the operation
Bring the account to the supervisors and teams who know the process. Decide which question needs more evidence or which routine could be tried on a small scale.
Getting started