Understand what keeps coming up.
Start with one recurring issue and talk to people who encounter it from different positions. Learn what happens in practice and where a follow-up would be useful.
Narrow the question
Choose a specific situation, such as late handovers, unclear priorities or uneven onboarding. A narrow question makes it easier to compare examples and identify what you still need to understand.
Look for differences in context
A pattern may appear on one shift, in one role or at a particular point in a process. Compare the situations in which people saw it and ask for a counterexample.
Decide what to investigate
Use the conversation material to form questions for the team. Separate what people reported from what you can verify independently before deciding how to act.
Getting started