What is conversational AI for HR?
In an HR campaign, conversational AI uses a defined topic and questions to gather input from employees or managers. Follow-up questions can help participants clarify an example or explain what happened.
Where it fits
Use a conversation when the context of an answer matters. A short rating can show that something is common. A conversation can help an employee explain when they experienced it, what contributed and what they tried.
A practical example
Before a performance review, ask an employee to describe a piece of work they are proud of. A follow-up might ask what they contributed or what made the work difficult. Ask their manager to describe an observation from their own perspective.
What HR should review
Check whether the campaign represents the right people, whether the examples support the themes and what context is missing. HR and managers decide how to interpret and use the material.
When to use a different approach
Use a straightforward survey for a consistent numeric measure. Use an appropriate human channel when a matter calls for a private, sensitive conversation or immediate action.
Getting started